Your development & product management teams works in JIRA. Your support and sales teams work in Salesforce.com. They all deal with product issues and need an integrated view of what's going in order to be effective. The CustomWare Connector for Salesforce.com and JIRA links and synchronizes Salesforce.com cases and JIRA issues for an integrated experience from either interface.
Built upon the NextGen Connector framework, the new CustomWare Connector for Salesforce.com and JIRA is the most robust, secure and future-proof way to connect your Salesforce.com and JIRA systems.
With the connector users can:
Create issues in JIRA from Salesforce
Map multiple Salesforce cases to a single JIRA issue
Synchronize updates and comments in Salesforce and JIRA
Generate integrated reports across JIRA and Salesforce data for product planning
Keep in Sync
Your developers work in JIRA, your sales/support staff work in Salesforce.com – keep them both in sync.
Mappings, Mappings Mappings
We leverage the NextGen Connector framework mapping engine, to introspect your Salesforce.com system and allow you to dynamically map fields between JIRA and Salesforce.com
Flexible Templates
You now have fine grained control and can customize how the fields from Salesforce.com display in JIRA
Administration Diagnostics
Because the Connector is built upon the NextGen Connector framework, it can take advantage of advanced features, such as Administration Diagnostics. Allowing administrators to rapidly detect and correct errors.
Scale
We’ve worked with large customers to build and test the NextGen framework and connectors. You can now re-use mappings and connections across integrations, saving time during administration and developed to be highly scalable.
Certified by Salesforce.com
AppExchange certified by Salesforce.com – the CustomWare Connector for Salesforce.com and JIRA was the first Atlassian integration to be certified by Salesforce.com, surpassing their stringent security requirements and intrusion detection.
Tested by Atlassian
We worked closely with Atlassian in the development of the NextGen Connector framework. We designed it with their architects and it has been QA’d and code reviewed by their team.
Get it local, Get it Hosted
The CustomWare Connector for Salesforce.com and JIRA is certified to run on local JIRA installations as well as Atlassian’s own hosted infrastructure.
About the NextGen Connector framework
CustomWare has been working with Atlassian since 2003, in that time we’ve built hundreds of integrations. Last year, we embarked on a project to build an integration platform inside of the Atlassian platform – NextGen is the result: A standard, reusable framework for building robust integrations between Atlassian’s products and external enterprise systems.
Built upon the NextGen Connector framework, the new CustomWare Connector for Salesforce.com and JIRA is the most robust, secure and future-proof way to connect your Salesforce.com and JIRA systems.