Custom fields can be added to search for contacts and customers from a NetSuite CRM account and associate them with particular issues in JIRA. These names will display as links back to the NetSuite account customer/contact information. These fields are searchable in the Issue Navigator.
Please view the images below for more information.
NetSuite Screenshots
NetSuite contacts and customers attached to an issue
NetSuite fields displayed in the issue navigator
NetSuite contact search screen
NetSuite fields when creating an issue
Warnings shown with bad configurations
Configuration screen for NetSuite login
Please feel free to comment for any issues/suggestions.
Install the license key via the configuration page in Administration.
Patch
*Important*
To facilitate cookie management and hence enable this plugin to work you will need to download a patched version of the Apache Axis framework from here. Download the version applicable for you (JIRA uses Axis 1.3 as of JIRA 3.13.1, although it has been tested with Axis 1.4).
Extract the axis-<version number>.jar file from the downloaded zip file.
Delete the existing axis-<version number>.jar in the WEB-INF/lib directory and replace with the new jar file.
These steps should take care of any login problems that you may be having.
Configuration
These instructions assume you have administrator access to your JIRA instance and that you have some experience with using custom fields.
Once you have installed the licence, add your NetSuite account details to the Configuration page in Administration. Please ensure you enter these correctly as you will be locked out of NetSuite for 30 minutes if you get the details wrong more then twice. The Connection Status will inform you if you have connected correctly.
Custom fields (labelled with "NetSuite") need to be manually added to the appropriate screens. There are 4 - a single user and multi-user option for both Contacts and Customers in NetSuite.
Ensure the custom fields have the correct searcher defined (for multi user fields, the searcher will have "Multi" in its name, otherwise it does not).
For information on installing the plugins once you've downloaded them, see these instructions.
