NetSuite JIRA Integration

This plugin provides custom fields for integration with NetSuite.

Details

Installation

Download the latest version of the plugin
Copy it into the 'WEB-INF/lib' directory of your JIRA server.
Restart JIRA.

License Installation

Contact us for a free license key.
Install the license key via the configuration page in Administration.

Patch

*Important*

To facilitate cookie management and hence enable this plugin to work you will need to download a patched version of the Apache Axis framework from here. Download the version applicable for you (JIRA uses Axis 1.3 as of JIRA 3.13.1, although it has been tested with Axis 1.4).
Extract the axis-<version number>.jar file from the downloaded zip file.
Delete the existing axis-<version number>.jar in the WEB-INF/lib directory and replace with the new jar file.

These steps should take care of any login problems that you may be having.

Configuration

These instructions assume you have administrator access to your JIRA instance and that you have some experience with using custom fields.

Once you have installed the licence, add your NetSuite account details to the Configuration page in Administration. Please ensure you enter these correctly as you will be locked out of NetSuite for 30 minutes if you get the details wrong more then twice. The Connection Status will inform you if you have connected correctly.
Custom fields (labelled with "NetSuite") need to be manually added to the appropriate screens. There are 4 - a single user and multi-user option for both Contacts and Customers in NetSuite.
Ensure the custom fields have the correct searcher defined (for multi user fields, the searcher will have "Multi" in its name, otherwise it does not).

Overview

repository-plugin: Unable to find a plugin by the key 'net.customware.plugins.crm.netsuite.jira' for the profile 'default'

Name	NetSuite JIRA Integration
Version	2.3
Product Versions	3.13 +
Author(s)	CustomWare Asia Pacific
Price	Contact Us for a FREE license
License	Free license required
Download JAR	crm-netsuite-jira-2.3.jar
Release Docs	http://www.customware.net/repository/display/AtlassianPlugins/NetSuite+JIRA+Integration+Plugin

Custom fields can be added to search for contacts and customers from a NetSuite CRM account and associate them with particular issues in JIRA. These names will display as links back to the NetSuite account customer/contact information. These fields are searchable in the Issue Navigator.

Please view the images below for more information.

NetSuite Screenshots

NetSuite contacts and customers attached to an issue	NetSuite fields displayed in the issue navigator	NetSuite contact search screen

NetSuite fields when creating an issue	Warnings shown with bad configurations	Configuration screen for NetSuite login