Configuration Instruction

JIRA Configuration Instruction

• Login as role of Administrator
  
  
• Click on the Administration > Salesforce.com to JIRA Mapping Configuration link. A Screen as below will be displayed.
  
  
  
  
• Click on the 'Add New Mapping' link to add new mapping. Screen as below will be displayed.
  
  
  
  
  • Figure below shows all JIRA system fields
    
    
    
    
  • Figure below shows all JIRA custom fields
    
    
    
    

    PLEASE TAKE THE FOLLOWING PRE-CAUTIONS WHILE CONFIGURING Salesforce fields with JIRA fields. For the Salesforce.com system field (other than Case Owner, Contact Name, Account Name). Please refer to the screen as below. Case Reason: value for 'Salesforce.com Field Name' should be Case Reason, as screen below: Case Owner: value for 'Salesforce.com Field Name' should be Owner ID, as screen below: Contact Name: value for 'Salesforce.com Field Name' should be Contact ID, as screen below: Account Name: value for 'Salesforce.com Field Name' should be Account ID, as screen below: For the Salesforce.com custom field, refer to the example shown in the screen below: Click on the 'Add' button to save the record to JIRA. Please refer below for an example showing JIRA issue which populated from Salesforce.com