Our Culture
Imagine an exciting, challenging career within a flexible, innovative company... Imagine not being burdened by slow decision makers and bureaucratic processes... and just imagine working in an environment where your input, ideas and insights are encouraged and valued.
Our customers demand and receive world-class services and solutions built on integrity, quality, and innovation in a company they can trust. Of course, to achieve this, we need great people on board.
When you join the CustomWare family you will be encouraged to develop your talents and continually discover new challenges, whatever your level of experience and/or responsibility. We offer exciting career opportunities and are committed to recruiting, retaining, and promoting a diverse workforce.
Who We Are: CustomWare Facts Sheet (PDF download)
Our Values and Vision
Our Vision
- To provide world-class services and solutions fairly and within a reasonable time-frame and cost structure.
- To establish long-term relationships with our customers that is built on the successful delivery of solutions that match their business needs.
- To build one united international team through successful delivery, management and teamwork.
Our Company Values
There are four values in which we live and operate the company. We take these values seriously at CustomWare; they're a part of everything we do:
| Delight the Customer |
- If we make a commitment, we follow through to ensure that the commitment is delivered.
- We put the Customer first
- We deliver what the customer expected
- We get it right, the first time by proactively closing the loop and confirming our assumptions
- We strive for excellence
- We take pride in the result
- We are always proactive with the Customer
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| Share the Knowledge |
- We use our knowledge to benefit the team
- We share that knowledge through many mediums, blog, confluence, training, brown-bags
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| Think Team |
- When we make decisions we take into account our responsibility to the team and to our core values.
- We recognise that we are much stronger as a team than as individuals.
- We ask for help when we need it and we offer help where we can.
- We know what our responsibilities are as team members, plus we understand the responsibilities of others in the team.
- We strive to be flexible with each other and our customers.
- We do not demand the impossible from people and we accept that mistakes are made.
- If mistakes are made, we are not judgmental and we work as a team to deal with the consequences of any mistake.
- Where somebody excels, we acknowledge this and show them our appreciation.
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| Focus on the outcome |
- We always seek to understand the big picture. We begin with the end in mind.
- We know the outcome we are working for.
- We are focused on what we need to deliver.
- We are accountable for our actions.
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| Talk Straight |
- Our communication is succinct, timely and adds value.
- We always show respect for others' opinions and abilities.
- When there is an issue to be dealt with, we deal with it, in a respectful manner.
- We are honest and ethical in all our communication.
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Commitment to Diversity
At CustomWare we recognise that promoting a diverse workforce encourages increased creativity and innovation. This is crucial to improved performance and business success. To that end, we are committed to creating an environment that values diversity and promotes inclusion.
Our recruitment strategy is simple. We recruit the best person possible for every position - this means recruiting individuals from diverse cultures and backgrounds and ensuring that all employees have equal access to professional and personal development opportunities.
The result is a wealth of talent and creativity where exceptional individuals work together to provide a world-class service to our clients.
We believe that our culture, built on teamwork, excellence and innovation, provides everyone with the opportunity to impact on the future of our business.
CustomWare in the Community
Smart Charity is a NFP (not for profit) organization that CustomWare has recently established with another solutions provider in Australia and aims to grow the Smart Charity group to about 6 companies. Both companies work together to provide zero cost technology solutions for worthy causes. This is a charity initiative that helps the community and, we believe, benefits our employees. Time and resources are devoted to the implementation of solutions for charities, with an initial focus on Children's charities. CustomWare sees the importance of giving back to the community and believe this is a good way to get the team behind charity related activities. As Smart Charity gathers momentum, we expect it to be extended on an international level.
A recent example of some Smart Charity work is the newly developed website for the Ride for Sick Kids which raises funds for Ronald McDonald houses for families of seriously ill children who must travel from country or regional areas for hospital treatment.
http://www.rideforsickkids.org
Our Locations
| Australia |
Malaysia |
New Zealand |
Singapore |
NCR House
Level 13, 8-20 Napier Street,
North Sydney, NSW 2060
AUSTRALIA
|
Suite 2B-23-3, Level 23, Block 2B,
Plaza Sentral, Jalan Stesen Sentral 5,
Kuala Lumpur Sentral,
50470, Kuala Lumpur
|
Level 2, 39 Webb St
Mt. Cook, Wellington, 6011
NEW ZEALAND |
Penthouse Level
Suntec Tower Three
8 Temasek Boulevard,
SINGAPORE 038988 |
