Two months ago we announced an exciting partnership with the great folks at Get Satisfaction, combining talent from our local office in Silicon Valley and our team in Australia. We worked closely with their awesome team and platform to create an AppExchange certified application on the Force.com platform. This is only the first version, there is a lot more coming in the pipeline - stay tuned!
From the official press release:
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"More and more companies are looking to the future of customer support, and they're finding it on social networking sites like Facebook, Twitter, and Get Satisfaction," said Wendy Lea, CEO, Get Satisfaction. "With our new integration app, salesforce.com customers can utilize one of their most familiar and useful solutions — their Service Cloud 2 deployment — to connect their support efforts with a Get Satisfaction customer community and create a complete social experience."
CustomWare, an integrator of collaborative technologies for enterprises, worked extensively with Get Satisfaction to help develop and streamline the application. Included is the ability to import, search, filter, and track crowdsourced customer support issues from Get Satisfaction with the CRM and workflow tools available in Service Cloud 2. With this integrated application, companies can encourage customer-to-customer interaction for problem solving, while at the same time respond to critical customer support issues in a high-touch, transparent way. Plus, the data collected via the Get Satisfaction community can be integrated into the more comprehensive database of customer records that live inside Service Cloud 2, providing companies with a way to identify and track leads generated through customer interaction.
"With Service Cloud 2, salesforce.com is helping companies deliver outstanding service everywhere there customers turn, from the call center to the social Web," said Kendall Collins, chief marketing officer, salesforce.com. " Now with the addition of Get Satisfaction Integration to the AppExchange, companies now have even more places to turn to improve their customer support and embrace the new, social way of interacting with communities of customers."
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Read the entire press release
Is your company working in Salesforce.com and could benefit from improved integration? Send us an enquiry and we'll gladly discuss your requirements.
