Atlassian Services 
CustomWare Asia pacific has worked with Atlassian customers worldwide to provide implementation, education, support and mentoring around Atlassian products. We use Atlassian products heavily within our business and work closely with Atlassian customers to ensure that their implementation and execution of projects using Atlassian products run to expectation.
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Customer References
Case Study - Adobe
Steven Heintz, Product Management, Adobe Flex
CustomWare's experience with the Atlassian platform was second to none. They were able to work with evolving requirements and coach us through the process. CustomWare helped us maximize the use of the technology, while meeting our target dates. Their extended team was available onsite in the US when necessary, and backed up with global resources that consistently impressed us.
Case Study - Contegix
Matthew Porter, co-founder of Contegix
- a managed hosting company dedicated to Linux, Mac OS X, and J2EE
"Atlassian has done an amazing job of lowering the cost of entry for plugin development. This has allowed numerous individuals and organization to create plugins. Unfortunately, we have seen many third-party plugins not scale well and impact the stability of the system"
"For our hosted customers, our engineering support team is often the first line of support when a hosted Confluence or JIRA instance encounters a problem. Thus, stability is a critical aspect for us, as well as our customers. Downtime costs us engineering time by driving up our support requirements. It impacts our customers in terms of productivity, money, and temper."
"CustomWare is entirely different. They understand these concerns and consistently demonstrate an innate knowledge of the products (Confluence & JIRA). This allows them to create scalable, stable plugins. They are the only third-party plugins we inherently trust and officially approve. Plus, their plugins are just damn useful!"
Case Study - Greenfield Online
Gina Lanzafama, Director of North American Full Service, Greenfield Online
CustomWare provided the crucial link between our IT staff and the successful implementation of the Atlassian JIRA issue tracking platform. CustomWare's consultants provided services over a period of several months, continually demonstrating an ability to meet our high expectations of customer service and technical expertise.
Case Study - Polycom
Kent Bodell, Director Software and Hardware Development, Polycom
We're an Enterprise level corporation - we need things done properly, accurately and professionally.
We presented CustomWare a complex challenge, a custom migration, from a custom bugzilla implementation. The built in migration tools didn't cut it. They (Customware) completed this in a timely and professional manner. They said what they could do, and did it - no ifs, ands, or buts... We would be happy to use their services again, and we have.
Susan Davies, VP of Corporate Quality and Customer Success, Polycom
"CustomWare's expertise with both enterprise integration and JIRA was a clear indication that they were the right people to partner with and provide us with a flexible solution. The quality of service displayed both onsite and offsite by their team was impeccable and they were able to understand our business, not just deliver a technical solution".
"CustomWare's education and mentoring services provided our team with the backup knowledge and skill that we needed to confidently complete the task at hand".
Samples of our Work
Please also see our freely downloadable plugins at AtlassianPlugins:Home and a selection of projects below for our Clients
| Plugin/System/Deliverable |
Description |
| JIRA Plugin - Integration Console |
A custom integration console that allows the acceptance of XML messages from an external system and in turn will convert this message to a JIRA issue. The conversion routines are customisation and makes use of XPath queries. It also support adding comments to issues upon creation. See a Case Study |
| JIRA Ideas Tracking System |
Customisation of JIRA to form an enterprise wide platform for capturing and managing innovation and ideas from all employees |
| JIRA Salesforce.com Integration |
Created Customfields in JIRA that retrieve live information from salesforce.com |
| JIRA Helpdesk SLA Tracking |
Configuration of JIRA for Help desk/ITIL-like purposes. This included the development of several detailed reports that tracked Service Level Agreements and times each issue took in each state of the workflow |
| Confluence Password System Macro |
A Custom Macro to display information from a custom built password management system. The macro displayed the password in a PGP encrypted format and then allowed the user to type in decryption passphrase to view the password |
| Confluence CRM Macro |
A Custom Macro that displays VCards of contacts taken from data in a central CRM system. For the users, this means that they can keep their customer information updated in their crm and refer to the customer in the wiki and always have updated customer contact information |
| JIRA Project and Administration Standard Guidelines |
Setup of JIRA system and creation of enterprise standards guide to assist with standardising the installation and setup of the system |
| JIRA Custom Field Type - CRM |
Custom Fields in JIRA that interact with a backend CRM, allowing the user to pick an Account and Contact relationship. the custom fields worked in a pair of cascading select lists with the values populated from an external system. |
| JIRA Risk Repository |
Implementation and configuration of JIRA to be used as a Risk repository |
| JIRA Pipeline Management |
Implementation of JIRA to manage sales pipelines |
| Confluence Custom Look and Feel |
Implementation and Deployment of website based upon Confluence, see About this Site |
| JIRA/Confluence Custom Training |
Create and deliver custom onsite training workshop catering to specific client environment |
| JIRA Website Change Control System |
Create a system to manage website change requests, including integration with website content management tool upon successful completion and approval of the required change |
| JIRA Custom CVS Mail Handler |
Customise the CVS Mail Handler to specific environment conditions and have the ability to receive non-standard CVS mails |
| JIRA Post Function - Issue Linking |
A workflow post function which combined the two processes of linking and resolving an issue into one transition. |
| JIRA Custom Field Type - Recently Viewed Issue |
Custom field type which used JIRA's recent history function to assist users in selecting a recently viewed issue. |
| JIRA Custom Notification Operation |
An issue operation to allow the sending of a custom issue notification to an external system. The issue could also be optionally updated during this operation. |
| JIRA Post Function - Multi Group Setting |
Post function which set the value of a multi group custom field based on the project and component the issue was created in. |
| JIRA Custom Search Mechanism |
A custom search page which allowed users to search for issues whose fields had been updated in a particular date range. The search also interacts with JIRA's Issue Navigator to combine search results |
| JIRA Post Function - Custom Field Updater |
A post function which updated the values of a custom fields during a transitions. Similar to the "Issue Field Updater" function but for non-system fields. |
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