CustomWare assists Greenfield Online to implement change management system

When Greenfield Online planned to introduce a global change management system, they were confident that the Atlassian JIRA issue tracking system could meet their needs. CustomWare's consulting team provided necessary assistance to help Greenfield Online produce an effective solution, launched in 2007 to their offices in North America, Europe and India.

Greenfield Online required a system to store detailed information on customer change requests, allowing them to monitor their sales and delivery processes. The solution needed to be flexible and administerable by Greenfield Online. The extensibility of Atlassian's JIRA package made it an ideal candidate for this purpose, and CustomWare's extensive experience with JIRA customizations made them an obvious choice to deliver technical assistance.

CustomWare provided the following services:

Consulting services, and recommendations on best practices
Workflow development and implementation
Technical assistance with JIRA upgrades
Product training to several senior Greenfield Online team members
Ongoing 7x24 support

The Voice of the Customer

Gina Lanzafama, Director of North American Full Service, Greenfield Online

"CustomWare provided the crucial link between our IT staff and the successful implementation of the Atlassian JIRA issue tracking platform. CustomWare's consultants provided services over a period of several months, continually demonstrating an ability to meet our high expectations of customer service and technical expertise."

More information

For more information on how CustomWare can help streamline your next Atlassian implementation, please see our Atlassian Services page.

Greenfield Online, Inc., headquartered in Wilton, CT and with offices worldwide, supplies the increasingly urgent demand of industry for a better understanding of consumers around the world. They are a leading provider of Internet survey solutions that help clients increase the success of their marketing decisions. Their proprietary global panels, innovative Real-Time Sampling™ capability and Premier Affiliated Partner Network enables them to collect thousands of consumer opinions quickly and accurately, and to organize them into actionable form. For more information visit www.greenfield.com.