Challenge

• Third party Atlassian plug-ins impacting the stability of the Confluence and JIRA systems have cost Contegix engineering time by driving up their support requirements

• Downtime caused by third party Atlassian plug-ins have impacted Contegix hosted customers regarding their productivity, money and temper

Solution

• CustomWare’s innate knowledge of Atlassian products allowed the creation of scalable and stable plug-ins for Contegix

Result

• Atlassian plug-ins developed by CustomWare are the only third party plug-ins inherently trusted and officially approved by Contegix

• Stability of the Confluence and JIRA systems allowed Contegix to maintain their status as a premier managed hosting company:
  • Engineering time spent on support requirements was reduced
  • Hosted customers were able to maintain their productivity